Privacy Policy

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Request a quote or schedule a service
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional communications
• Use our live chat feature

This information may include:

• Contact Information: Name, email address, phone number, mailing address, city, and zip code
• Service Information: Property address, service type requested, preferred service dates, and specific service details or requirements
• Communication Preferences: Newsletter subscription status and marketing preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages viewed and time spent on pages
• Referral source
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process service requests, schedule appointments, provide quotes, and deliver the home services you request
• Communication: Respond to your inquiries, send service confirmations, appointment reminders, and follow-up communications
• Marketing: Send newsletters, seasonal maintenance tips, special offers, and promotional materials (only with your consent)
• Business Operations: Improve our website and services, analyze usage patterns, and maintain business records
• Legal Compliance: Comply with legal obligations and resolve disputes
• Safety and Security: Protect against fraudulent, unauthorized, or illegal activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Netlify: Website hosting and form processing
• Tawk.to: Live chat support services
• Email Service Providers: For sending newsletters and service communications
• Payment Processors: For processing service payments (we do not store credit card information)

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to protect your information.

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Compliance with subpoenas, court orders, or legal processes
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our terms and conditions

Business Transfers

If Fresh Guard is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Service Records: We retain service request information and customer records for up to 7 years for business, tax, and legal purposes
• Marketing Communications: We retain contact information for marketing purposes until you unsubscribe or request deletion
• Website Analytics: Automatically collected data is typically retained for 24-36 months

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can request a copy of the personal information we hold about you.

Deletion

You may request that we delete your personal information, subject to certain exceptions (such as when we need to retain information for legal compliance or legitimate business purposes).

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at gutterfreshguard@gmail.com
• Calling us at (253) 802-1124

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your service requests or our business relationship.

Do Not Track

We currently do not respond to "Do Not Track" signals from web browsers.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website performance and functionality
• Provide personalized content and advertisements

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at gutterfreshguard@gmail.com or (253) 802-1124.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification (for significant changes)

We encourage you to review this privacy policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 2 business days.

13. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this policy, please do not use our website or services.